DinkumDoc - Frequently asked questions

What is DinkumDoc?

DinkumDoc.Com is a novel in-person consultations and video conferences cloud-based video health platform originating from Australia. This platform seamlessly incorporates online Medicare claiming and offers real-time validation of Medicare card and providers for in-person and video conference consultations. These consultations involve selection of or combination of face-to-face video health sessions for patients with general practitioners (GPs) and specialists from their home or office.

How does it work?

DinkumDoc.com is an exclusive online platform for physicians who are currently registered with Medicare. To communicate with patients online, the organisation uses cutting-edge technology. This feature enables them to provide medical recommendations, e-prescriptions, Medical certificates, and specialist referrals in a variety of languages in a timely manner with Bulk Billing or Private Billing GPs, Allied Health providers, and specialists.

Who can use it?

DinkumDoc is accessible to individuals with a Medicare card who need medical guidance, electronic prescriptions, medical certificates, specialist referrals, and registration on the DinkumDoc platform via their smartphone.

What is a virtual clinic?

The virtual clinic is a healthcare service that provides immediate access to a general practitioner (GP) across Australia through DinkumDoc.Com, allowing patients to consult with a GP within minutes. The selection of a general practitioner and appointment scheduling are within your control. The initial accessible general practitioner (GP) is accessible for consultation and the issuance of a real-time prescription medical certificate.

How long do the online appointments last?

Online appointments with DinkumDoc are scheduled for exactly 15 minutes, although this timeframe is contingent upon the subject matter being discussed.

Can DinkumDoc help with serious illnesses?

DinkumDoc is ideal for managing acute illnesses, repeat prescriptions, medical certificates, and specialist referrals. However, for more serious conditions, it is best to seek a specialist referral on DinkumDoc GP to consult with a Specialist or other medical professional affiliated with DinkumDoc.com in person. During an emergency, it is recommended that individuals contact emergency services as soon as possible by dialing the emergency hotline number, 000.

Is it safe?

Yes, DinkumDoc is considered safe. All our doctors are qualified and accredited by Medicare Australia, ensuring they have the necessary expertise to provide insightful advice.

Can I get medical certificates online?

Certainly! In the event that an individual is experiencing health issues and requires a medical certificate from a healthcare professional for educational or occupational purposes, DinkumDoc offers assistance in obtaining such documentation.

Is it like a real doctor's appointment?

The concept is similar to traditional medical practice in a physical clinic for non-emergencies but is conducted remotely over the internet. During online video health consultations, patients can discuss their medical concerns, specific conditions, and receive medical assessments, therapeutic alternatives, electronic prescriptions, certificates, and referrals to specialists to aid in recovery. However, it’s important to note that online video health consultations have limitations, as they differ from face-to-face interactions and physical examinations in medical consultations.

Do I get to pick my doctor?

Yes, users can choose physicians based on criteria like name, location, rating, speciality, languages spoken, billing preferences (including bulk billing and private billing), and availability that suits their schedule.

Can we use DinkumDoc for emergencies?

No, DinkumDoc is for non-emergency situations and acute diseases. If you have a medical emergency, please call 000. For health advice and non-emergencies, you can rely on DinkumDoc.

Can I use it anytime?

Yes, DinkumDoc allows you to access a list of medical professionals who have chosen their availability, ensuring that you can find help at the times they have specified.

Is it expensive?

Registration for DinkumDoc is free of charge. In the context of medical services, the term “bulk billing doctors refers to healthcare professionals who participate in a payment arrangement in which the entire cost of the consultation or treatment is directly billed to the government. The medical practitioner will not charge any fees because their compensation is provided directly by Medicare. Private billing arrangements: patients will be able to view the fee associated with a specific physician prior to making a reservation, for which they can claim a Medicare rebate. DinkumDoc will also charge a $7.99 service fee as well as a 2% payment gateway fee.

Can DinkumDoc be used for familial purposes as well?

Yes, with the consent and approval of the parties involved, family members can use DinkumDoc as caregivers.

Could you please provide information regarding the cancellation policy and refund procedures? What is the policy of DinkumDoc?

We acknowledge the significance of our healthcare provider’s valuable time, and therefore, we allow for timely cancellation or rescheduling. However, it is important to note that a 48-hour notice is required for cancellations. In the event that the cancellation notice is provided within a time frame of less than 48 hours, a refund of the fee will not be granted.

Still have a Question?

If you can’t find the answer to your question in our FAQ, feel free to contact us, and we will get back to you shortly!